Senior Data Analyst - Call Center
Senior Data Analyst - Call CenterAs our Senior Data Analyst, you will be able to provide analytical and organizational support for the Call Center Analytics team to carry out projects designed to support management with accurate performance measurement reporting of KPIs, compensation/incentives, and forecasting and budget updates.
This position is 100% remote; however, you must reside within driving distance of our offices in Costa Mesa, CA to attend meetings and team collaboration.
What You'll Do Every day, you will be expected to design, build, and maintain reporting that measures performance of KPIs such as Service Quality, Growth, Turnover, Efficiencies, and Accuracy.
You have the aptitude and experience to develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad-hoc reports as needed.
Provide ad hoc data analysis in variety of source systems and using a variety of data analysis tools/languages (SQL, Teradata, Tableau, Excel, Access).
As a Sr.
Data Analyst, you'll also support management through scheduled scorecard reporting, accurate performance measurement, and baseline metrics establishment.
What You'll Need To thrive in this role, you must have previous experience in a traditional data or analytics corporate environment.
You must have strong SQL skills with data mining knowledge and Tableau experience.
You have previously worked with advanced Excel skills (incl.
VBA, macros, complex calculations, etc.
).
You must be able to rapidly learn new processes, databases, and applications.
#LI-KA1The starting pay range for this position is:
$85,500.
00 - $114,000.
00Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable
Benefits:
oHealth coverage for medical, dental, visiono401(K) saving plan with company match AND PensionoTuition assistanceoPTO for community volunteer programsoWellness programoEmployee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation.
We have 14,000 employees in 21 states helping 17 million members.
The strength of our organization is our employees.
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity - we win.
All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Calculations Call Centers Databases Forecasting Metrics Mining Data Estimated Salary: $20 to $28 per hour based on qualifications.
This position is 100% remote; however, you must reside within driving distance of our offices in Costa Mesa, CA to attend meetings and team collaboration.
What You'll Do Every day, you will be expected to design, build, and maintain reporting that measures performance of KPIs such as Service Quality, Growth, Turnover, Efficiencies, and Accuracy.
You have the aptitude and experience to develop internal reports on expenses, incentive programs, initiatives, and performance goals and results, including ad-hoc reports as needed.
Provide ad hoc data analysis in variety of source systems and using a variety of data analysis tools/languages (SQL, Teradata, Tableau, Excel, Access).
As a Sr.
Data Analyst, you'll also support management through scheduled scorecard reporting, accurate performance measurement, and baseline metrics establishment.
What You'll Need To thrive in this role, you must have previous experience in a traditional data or analytics corporate environment.
You must have strong SQL skills with data mining knowledge and Tableau experience.
You have previously worked with advanced Excel skills (incl.
VBA, macros, complex calculations, etc.
).
You must be able to rapidly learn new processes, databases, and applications.
#LI-KA1The starting pay range for this position is:
$85,500.
00 - $114,000.
00Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable
Benefits:
oHealth coverage for medical, dental, visiono401(K) saving plan with company match AND PensionoTuition assistanceoPTO for community volunteer programsoWellness programoEmployee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation.
We have 14,000 employees in 21 states helping 17 million members.
The strength of our organization is our employees.
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity - we win.
All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Calculations Call Centers Databases Forecasting Metrics Mining Data Estimated Salary: $20 to $28 per hour based on qualifications.
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