Senior Operations Analyst
Senior Operations AnalystWe are looking for a Sr Analyst to perform financial reporting and analytical support for Emergency Roadside Services Call Center Operations.
The position develops financial models and performs analyses of major importance to the department.
In this role you will assist management in implementing strategies and operational changes by evaluating potential financial impacts, opportunities, and alternative courses of action.
You will also analyze and evaluate data and trends from various sources and prepare functional reports for all levels of management by utilizing system generated reports and outside department input.
Duties:
Develop internal and external reports on expenses, internal incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed.
Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance and incentive payments.
Assist with development and preparation of annual budget, goals, and objectives.
Provide monthly forecasting and effective budget updates.
Perform other duties and responsibilities as assigned or required.
Qualifications:
4-yr.
College Degree or equivalent combination of education and work experience required.
Approximately 3 years progressive experience in business operations, business administration, or finance.
Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees as directed.
Budget/finance administration and project management experience preferred.
Proficiency in Microsoft Office software products (Excel and Access required).
Professional organizational and time management skills required, as well as the ability to multitask and meet project deadlines as set by management.
Must be able to work independently and with minimal direction.
Professional verbal and written communication skills required.
The starting pay range for this position is:
$74,000.
00 - $98,600.
00Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable
Benefits:
oHealth coverage for medical, dental, visiono401(K) saving plan with company match AND PensionoTuition assistanceoPTO for community volunteer programsoWellness programoEmployee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation.
We have 14,000 employees in 21 states helping 17 million members.
The strength of our organization is our employees.
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity - we win.
All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Accounting Administration Business Administration Communication Finance Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
The position develops financial models and performs analyses of major importance to the department.
In this role you will assist management in implementing strategies and operational changes by evaluating potential financial impacts, opportunities, and alternative courses of action.
You will also analyze and evaluate data and trends from various sources and prepare functional reports for all levels of management by utilizing system generated reports and outside department input.
Duties:
Develop internal and external reports on expenses, internal incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed.
Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance and incentive payments.
Assist with development and preparation of annual budget, goals, and objectives.
Provide monthly forecasting and effective budget updates.
Perform other duties and responsibilities as assigned or required.
Qualifications:
4-yr.
College Degree or equivalent combination of education and work experience required.
Approximately 3 years progressive experience in business operations, business administration, or finance.
Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees as directed.
Budget/finance administration and project management experience preferred.
Proficiency in Microsoft Office software products (Excel and Access required).
Professional organizational and time management skills required, as well as the ability to multitask and meet project deadlines as set by management.
Must be able to work independently and with minimal direction.
Professional verbal and written communication skills required.
The starting pay range for this position is:
$74,000.
00 - $98,600.
00Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
Remarkable
Benefits:
oHealth coverage for medical, dental, visiono401(K) saving plan with company match AND PensionoTuition assistanceoPTO for community volunteer programsoWellness programoEmployee discountsThe Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation.
We have 14,000 employees in 21 states helping 17 million members.
The strength of our organization is our employees.
Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
When we embrace our diversity - we win.
All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Recommended Skills Accounting Administration Business Administration Communication Finance Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
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